Managed Services
Managed services involve outsourcing responsibilities for maintaining and anticipating the needs of a range of processes and functions.The aim is to improve operations and reduce expenses.
Benefits of Managed Services
- Full Suite of Services: Clients can enjoy a comprehensive range of managed services.
- Customized Selection: Alternatively, clients can choose individual services that best fit their needs.
About Datec’s Managed Services
- Datec offers innovative and automated managed services that help reduce costs, increase agility, and drive growth.
- Services utilize both cloud and traditional technologies.
- The services are supported by Datec’s NOC – Network Operations Center located in Vodafone and Datec’s HQ in Suva.
Managed IT Department Components
Cloud Storage: Secure and scalable storage solutions that allow businesses to store, manage, and access data remotely, ensuring data accessibility and backups.
Help Desk: A support service that resolves technical issues for users and provides troubleshooting, maintenance, and guidance on IT-related problems.
Managed Backup: Automated data backups that ensure critical business data is securely stored and can be recovered in case of loss or corruption.
System Monitoring: Continuous surveillance of IT infrastructure to detect and respond to potential performance issues, downtime, or security breaches.
System Management: The centralized administration of IT systems, including software updates, patches, and configuration management to maintain operational efficiency.
6. Hardware Procurement: Sourcing, purchasing, and maintaining physical devices such as computers, servers, and networking equipment necessary for business operations.
7. System Security: Implementation of security protocols such as firewalls, antivirus, encryption, and vulnerability management to protect against cyber threats.
8. Business Continuity/Disaster Recovery: Planning and strategies to ensure that business operations can continue or be quickly restored in the event of an IT failure, natural disaster, or cyber attack.
9. Change Management: Structured processes to ensure smooth transitions during IT upgrades or changes, minimizing disruptions while maintaining operational continuity.