Contact and Support
For further assistance or to log a service request, please contact our toll-free support line or visit our warranty center.
What Are Warranty Services?
Warranty services can be a somewhat complex concept. Any product manufacturer or reseller of products, targeted to consumers or to commercial users, not only sells the physical widgets but often provides some level of assurance to the buyer of product performance for a period of time. This is traditionally referred to as a manufacturer’s warranty.
Warranty Support Overview
- Following importation protocols on imported goods.
- Partnering with reputed vendors and manufacturers to deliver quality products with best after-sales support.
- Datec is a partner of global brands like HP, HPE, DellEMC, Lenovo, IBM, and Eaton.
- Vendors and manufacturers are kept engaged while Datec acts as the on-ground support for customers.
Authorized Service Provider
- Following importation protocols on imported goods.
- Partnering with reputed vendors and manufacturers to deliver quality products with best after-sales support.
- Datec is a partner of global brands like HP, HPE, DellEMC, Lenovo, IBM, and Eaton.
- Vendors and manufacturers are kept engaged while Datec acts as the on-ground support for customers.
Product Testing & Certifications
- Product research and testing are conducted in-house before introducing products into the market.
- Datec’s engineers and technicians obtain high-level certifications and are qualified professionals for service delivery.
Warranty Center
- Datec has a warranty center that logs tickets, manages customer service, and processes warranties for products sold.
What We Offer
- Servers
- Storage Arrays
- Desktop Computers
- PCs
- Notebooks
- Monitors
- UPS
- Networking
- Peripherals
Additional Support Services
Break-Fix Services
- Datec has a state-of-the-art managed engine system where tickets are logged for customers needing assistance with product issues.
Service Level Agreement (SLA)
- Datec now provides Smart SLAs (Service Level Agreements) to manage customer sites.
- Queries are referred to the support center, and calls are logged for engineers to be sent to customer sites.
- Smart Automated Tools are used for pro-active maintenance and L1-L2 support incidences.
- SLA for post-deployment includes project teams made when the contract is created, along with regular vendor and quality team training.
Helpdesk & Call Logging System
- Datec has a fully manned helpdesk and call logging system that manages all service and support calls.
- Helpdesk support and call logging are available toll-free from Monday to Friday, 8:00 AM to 5:00 PM.
- Datec uses an electronic help desk and call tracking system, where calls are logged and assigned to respective engineers.